Shipping policy
Shipping cost
Free shipping on orders over 1000kr/100€/$200
For orders under 1000kr/100€/$200, the shipping cost is automatically calculated at checkout.
Deliveries
We deliver to the following countries:
- Belgium
- Bulgaria
- Cyprus
- Denmark (except Greenland and Faroe Islands)
- Estonia
- Finland (except Åland)
- France (not overseas territories)
- Greece
- Ireland
- Italy
- Canada
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Malta
- The Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain (except Canary Islands)
- Czech Republic
- Germany
- Hungary
- Austria
- Iceland
- Norway (except Svalbard)
- Switzerland
- USA
ATTENTION! Our shipping providers cannot deliver to PO boxes.
Deliveries in Sweden
If you provide your e-mail address and/or mobile phone number when you place your order, you will be sent the package ID details as soon as the carrier receives your package for delivery. Using the package ID, you can monitor the status of your package on the current carrier's website. For deliveries within Sweden, we cooperate with PostNord and DHL. PostNord's deliveries are Swan-labeled and DHL's deliveries use the Skicka Grönt option.
Once the parcel has arrived at the delivery point, a notification will be sent to you.
If you live in Sweden and the products in your order are in stock, your order leaves our warehouse within 3-5 days. If your product(s) aren’t in stock, it may take an additional 5-10 working days before we can ship your order. We reserve the right to change or alter these estimated times of delivery at any time.
If parts of your order have different times of delivery, we will ship your order once all products in your order are available. This means that you will receive a single delivery for all the products ordered.
If your order is delayed for any reason, we will contact you. Your order will leave our warehouse when all products in your order are available. You always have the right to cancel your order if delays in our handling may arise.
Deliveries outside Sweden
We ship orders to countries within the European Union (EU) as well as to Norway, Iceland, Switzerland and the United States, with some exceptions (see list above).
If the products in your order are in stock, your order leaves our warehouse within 3-5 days. If your product(s) aren’t in stock, it may take an additional 5-10 working days before we can ship your order. We reserve the right to change or alter these estimated times of delivery at any time.
The delivery time to recipients living outside Sweden will be slightly longer than the delivery time within Sweden. For more detailed information, please contact us at (support(at)morakniv.se), and we will help you.
If parts of your order have different times of delivery, we will ship your order once all products in your order are available. This means that you will receive a single delivery for all the products ordered.
If your order is delayed for any reason, we will contact you. Your order will leave our warehouse when all products in your order are available. You always have the right to cancel your order if delays in our handling may arise.
Unclaimed packages
For any uncollected products (e.g. due to incorrect address or contact details, or unsuccessful deliveries due to courier not being able to reach you, or non-payment of the Charges (if applicable)) you will be charged an administrative cost: Sweden – 250 SEK, EU – EUR thirty (€ 30), and outside of EU – EUR forty (€ 40), however not exceeding the total order value.
The package is usually available at your local agent for 14 days after day of arrival. For questions about your package, you are always welcome to contact our customer support (support(at)morakniv.se).